REFUND POLICY

This Refund Policy (“Policy”) sets out the terms and conditions under which refunds may be granted by MyWall Tech Private Limited (“MyWall”, “Company”, “we”, “us”, or “our”) to Users of its platform accessible via www.mywall.me (“Platform”), including but not limited to Businesses (Restaurants, Hotels, Salons) and Creators (Influencers, Content Creators) (collectively, “Users”).

1. General Principles

• Payments made to MyWall for availing any services on the Platform shall, unless expressly stated otherwise herein, be non-refundable.
• Notwithstanding the foregoing, refunds may be permitted strictly in limited circumstances as specified below, subject to verification and sole discretion of MyWall.

2. Refund Eligibility Criteria

Refunds to Businesses (Restaurants / Hotels / Salons)

Refund requests from Businesses shall only be entertained in the following cases:

• Duplicate or accidental payments made due to technical errors attributable to MyWall;
• Payments made for services which were not provided or availed due to a verified fault, error or omission by MyWall;
• Onboarding fees collected despite failure to complete onboarding due solely to MyWall's inaction or error.

Refunds shall not be permitted for:

• Subscription fees once onboarding has commenced;
• Fees paid for campaigns, influencer collaborations, or marketing services already executed or delivered;
• Payments for featured listings or promotional placements once such content has been published or activated.

Refunds to Creators (Influencers / Content Creators)

Refund requests from Creators shall only be entertained in the following cases:

• Duplicate or accidental payments made due to technical errors attributable to MyWall;
• Payments made for premium features or subscriptions that were not activated due to verified technical errors on MyWall’s part.

Refunds shall not be permitted for:

• Payments for collaborations, assignments, or services already completed or delivered;
• Subscription fees for billing periods already commenced or utilized.

3. Refund Process

To request a refund, Users must submit a written request to [support@mywall.me] within seven (7) days of the transaction date, providing:

• Registered User ID / Mobile Number;
• Transaction Reference Number;
• Reason for Refund;
• Any supporting documents or evidence.

MyWall shall review refund requests within five (5) to seven (7) business days and may request additional information.

Approved refunds shall be processed within seven (7) to ten (10) business days from the date of approval, to the original payment method.

4. Limitation of Liability

MyWall shall not be responsible for delays in refund processing attributable to the User’s bank, payment gateway, or any third-party financial service provider.

5. Final Decision

All decisions with respect to refunds shall be final and binding on the User.